Case Study: Offshore Dynamics 365 Support for a CRM Agency
How Atlas CRM Solutions Saved $35K in 8 Months with a Dedicated Offshore Developer
| Client: | Atlas CRM Solutions |
| Location: | Sydney, Australia |
| Industry: | CRM Consulting & Development |
| Engagement Type: | Monthly Developer Contract |
| Duration: | 8 Months |
| Services: | Offshore Developer Augmentation, Multi-Project CRM Support, Customization & Integrations |
The Challenge
Atlas CRM Solutions, a boutique agency delivering Dynamics 365 implementations for clients in Australia, faced a common bottleneck — growing demand, but limited in-house capacity.
They didn’t want to hire full-time developers locally due to high costs and inconsistent project volume. Yet, they needed:
A reliable developer who could jump across projects and adapt fast
Support with customizations, integrations, and bug fixes
Someone who could work in sync with their team across time zones
Our Solution: A Dedicated Offshore Developer Embedded in Their Workflow
We matched Atlas CRM Solutions with one of our certified Dynamics 365 developers on a flexible monthly contract.
Here’s how we helped:
Multi-Project CRM Support
Handled 5 diverse client projects across Sales, Marketing, and Customer Service modules.
Our developer was flexible and fast — jumping between client accounts while maintaining consistency in delivery and code quality.
End-to-End Customization & Integration
Delivered everything from module customization to complex Power Automate workflows and third-party API integrations.
From modifying lead forms to syncing data with external finance systems, the developer handled both frontend and backend CRM logic with ease.
Seamless Collaboration with Internal Team
Joined weekly sprint meetings, shared daily progress, and stayed in sync like an in-house team member.
Using tools like Microsoft Teams and daily standups, the developer communicated proactively and solved blockers in real-time.
Embedded into DevOps & Toolchain
Worked inside Atlas’s existing environment using Azure DevOps, Git, and Microsoft Teams.
No hand-holding required — the developer followed code standards, used shared pipelines, and kept tickets updated without delays.
Versatility Across Industries
Contributed to projects for real estate, finance, consulting, and more — without missing a beat.
Whether it was a custom scoring model for sales or a client portal integration, the developer adapted quickly to industry-specific needs.
The Results
Over 8 months, our offshore support helped Atlas deliver more, faster, and with less overhead:
$35,000 in Cost Savings
Compared to local contractor rates, our monthly resource helped them save big — without compromising on quality.
5 Client Projects Delivered Smoothly
Seamless execution across finance, real estate, and professional services clients.
Zero Downtime or Skill Gaps
Our developer adapted quickly to each project’s tech stack, business logic, and deadlines.
Faster Turnarounds, Happier Clients
Atlas could now say “yes” to more work — and impress clients with speed and precision.
Need a Certified Offshore CRM Developer for Your Agency?
Skip the hiring headache and scale smarter. Our offshore Dynamics 365 experts plug right into your team — on-demand, timezone-aligned, and budget-friendly.
Let’s make your delivery smoother and more profitable.